Pain points with the traditional model Demand forecasting The biggest challenge for store owners But shopping journeys – including everything from store design to proximity marketing to the checkout experience – are changing. The research also found that retailers are making progress with their digital transformation strategy, with 46 per cent of respondents being "well on their way" to digital transformation. Staying relevant means staying close to customers, and more and more retailers are turning to digital technologies as a path to transformation. You know where you want to go. Retail Dive provides news and analysis for retail executives. Kate picks up her coffee – giving the retailer an additional opportunity to generate revenues through promotions and sales of higher-margin items inside the store. Wherever customers find their point of entry into your service offering, it should always feel … Field supervision and project management are key standards of our company and important to our customers. The touch behind every endpoint, we monitor, maintain, manage and secure the transaction infrastructure for banks, restaurants and retailers worldwide. Digital transformation in-store happens when retailers deliver tailored experienc - es to customer through a convergence of multiple technologies – for example, analyzing customer preferences through behavioral analytics, detecting customer location in-store and delivering context-aware, personalized Store Transformation tour. ... Empower your retail store associates and management with the collaboration tools needed to better serve customers and shorten the distance between stores and headquarters. Even by 2023, e-commerce is forecast to account for only 21 percent of total retail sales and just 5 percent of grocery sales. None of the solutions are only for pure COVID-19 retail challenges. Retail stores have a real future. Not only does Kate fuel both herself and her car at the pump, she earns loyalty points & rewards each time. It’s affecting how stores look, what they have to offer and what people do when they visit them. AI, technology and digital changes are revolutionising consumer experience. Of the top 50 online retailers, nearly all operate stores. More and more business owners are gradually switching their stores from “brick-and-mortar” to “bricks and clicks” model. Almost half (49%) of c-store operators cite limited mobile capabilities as a barrier to customer loyalty. Today, even small local retailers understand the importance of online presence for sales. So your operations run better. Your branches run leaner. The transformation is due largely to (1) demand by the consumer and (2) the various business entities “re-inventing” themselves to stay alive. We cover topics like retail tech, marketing, e-commerce, logistics, in-store operations, corporate retail news, and more. Digitalizing Retail: Scaling the Transformation of Store Operations How leading brick-and-mortar retailers scale digital tools without stalling at the pilot stage. We believe in creating seamless, convenient shopping experiences that create more meaningful interactions between shoppers and store associates that not only earns loyalty, but also delivers on your brand’s promise. Digitalizing Retail: Scaling the Transformation of Store Operations How leading brick-and-mortar retailers scale digital tools without stalling at the pilot stage. And our experience can help you focus your efforts on the most promising market opportunities. Industry-wide, online sales make up 10 percent of all retail sales. Before the interview, you sent us a list with the use cases and an overview of different – modular – solutions, which all respond to a different set of use cases. Store expansion APP development M&A and capital mgmt Strengthen product mgmt and purchase Business innovation Optimization of supply chain Digitalized sales and services Source: CFFA retail development trend research, Deloitte analysis The Omni channel transformation revolves around “Customer, Product and Context”. We sell more payment, assisted and self-service technologies than almost any other vendor in the world. Digital transformation is revolutionizing every industry. By Kent Knudson, Mauro Anastasi, Brenton Thompson, Yael Mohan and Mansoor Kazi Kate can also use her phone to scan products and access a range of item details, such as ingredients, allergen information, and pricing. The NCR Store Transformation solution offers industry-leading technology that meets the needs of both the retailers and consumers. Here are the top 8 digital transformation trends in retail. Cennox is a dynamic and driven organization, built on the shoulders of devoted and skilled professionals. Industry-wide, online sales make up 10 percent of all retail sales. Initiating Retail Store Digital Transformation Journey: Challenges, Solution, and Industry Perspective In this chapter one of our three-part blog series, we are going to explore the key challenges faced by the physical retailers today and how to tackle these challenges and embark on the path of digital transformation. Nearly four out of ten shoppers already use some form of click-and-collect. Our tech connects your whole bank. New retail channels and technologies abound, but the physical store remains the heart of the retail experience with more than 90% of sales occurring in-store. February 20, 2019 15:30 - 16:30 GMT+3. It takes just a couple of minutes for Kate to scan her items and make a payment using the method of her choice – cash, card or mobile (which is Kate’s preference). Retail banks should take advantage of the customer data they get. Since Kate prefers the mobile app shopping assistant, she completes her shopping trip via her mobile. New retail roles are popping up across industry segments, designed to help organization improve the customer relationship through a focus on transformation, innovation and omnichannel. The data center, along with cloud solutions, will play an enormous role in data analytics initiatives, which require retailers to store and process more information than ever before. Transformation of the Retail Store. Kate takes advantage of click-and-collect offerings to order her groceries online, before arriving at the store to pick up her items. Nearly one billion dollars a month are spent on food at drugstores, while club and supercenters alone sold $149 billion worth of food in 2016. This research looks at over 1,500 retailers with 50 or more stores. Today, even small local retailers understand the importance of online presence for sales. A case in point is m-commerce and its elevation to the mainstream. While the other customers are still waiting in line, Kate is already heading home with her purchase. Transformation of the Retail Store. More and more business owners are gradually switching their stores from “brick-and-mortar” to “bricks and clicks” model. NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. When she stops for gas, Kate uses an outdoor payment terminal featuring enhanced and customized services. 82% of consumers use their smartphones in-store while shopping. Retail digital transformation also takes place in banking, as it is a part of the industry. In the short term, however, surprising gains are now possible through more traditional productivity measures in Nearly three-quarters of US consumers choose a store based on a strong loyalty or discount program. The retail transformation Cultivating choice, experience, and trust John Hagel III (co-chairman, Deloitte Center for the Edge) has nearly 30 years of experience as a Digital displays and touch screens provide nimble options to quickly customize information about new products, deals and sales. As the digital transformation for the retail industry continues to shape stores, competition for customers will be won by those who create and integrate a seamless online engagement with in-store customer experience. store transformation. Funding the Future of Retail Through Cost Transformation In the long term, automation will transform another area of the cost bar: store staffi ng. An invaluable tool to have, our store set-up or pre-transformation guides will give you everything you need to successfully build an effective retail space. Funding the Future of Retail Through Cost Transformation In the long term, automation will transform another area of the cost bar: store staffi ng. There are significant obstacles faced by retailers that embark on a digital transformation journey. It’s not in-store vs. online. On this visit, she’s earned 120 loyalty points, good towards her next purchase! Retail digital transformation also takes place in banking, as it is a part of the industry. The most-tapped new retail title is Chief Customer Officer, chosen by 14% of retailers responding to a recent survey conducted by Retail TouchPoints. These customers all have larger orders than she does, so she anticipates a lengthy wait. Who you’ll be working with As the digital innovation, consulting and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organisations. But as she approaches the checkout stand, she sees a long line of customers ahead of her. She doesn’t have to wait long for her lunch – and digital signage in the store tells her exactly when her freshly-prepared order will be ready. Are you prepared to evolve to the store of the future? Power your business by teaming up with NCR. Before the interview, you sent us a list with the use cases and an overview of different – modular – solutions, which all respond to a different set of use cases. The most profitable retail business idea for licensed pharmacists aspiring to start their own enterprise, a pharmacy/medical store is a shop which deals in drugs and medical supplies. As she is pumping her gas, a screen appears asking if she wants to repeat her previous purchase - and Kate can't resist her favorite coffee order. TRANSFORMATION In-store retailers are making physical changes in their stores to mirror shoppers’ online experiences and lure them in to shop on site. Retailers are leveraging intelligent edge technology as a critical component of the in-store … Managing the Store Transformation Process: Why it’s imperative to transform your physical store This White paper explores how a new empowered customer experien… While I may be a retail expert, you live in your retail space every day. Upon arriving at the store, Kate's order is ready and waiting. In fact, the IHL Group found that in 2017, there were more retail shops opening their doors than closing them—meaning it’s as important as ever to make a good impression. The benefits: Engage consumers throughout the shopping cycle – from creating lists, to accessing dynamic targeted promotions, to paying via mobile. Since the business requires specialized knowledge of chemicals and drugs, only qualified and licensed pharmacists can exercise this option. www.ncr.com/retail. Pain points with the traditional model Demand forecasting The biggest challenge for store owners Your apps are the best in the business. Initiating Retail Store Digital Transformation Journey: Challenges, Solution, and Industry Perspective In this chapter one of our three-part blog series, we are going to explore the key challenges faced by the physical retailers today and how to tackle these challenges and embark on the path of digital transformation. New retail roles are popping up across industry segments, designed to help organization improve the customer relationship through a focus on transformation, innovation and omnichannel. But when she's out shopping, she can do much more than check her messages and refer back to her grocery list. Digital transformation is revolutionizing every industry. Digital transformation in retail industry may sound great and existing after reading about the above technologies and its use cases within the retail sector. The growth of online sale is very robust globally, with a growth rate about four times higher than that of all retail sales. There are over 1 million retail establishments across the United States, and retail sales have grown almost 4 percent annually since 2010. You could step back and connect dots and say, “The world’s going to have e-commerce only” and that “stores are dead,” but we don’t see that future at all—in part because I don’t think consumers want that future. The benefits: Drive loyalty and profits by giving consumers seamless, flexible options for shopping and fulfillment. NCR Global – Digital Banking, Enterprise POS Systems, Complete Payment Solutions, NCR Retail Solutions: Hardware, Software and Services for Online and Offline Retail Stores | NCR. Digital transformation in retail industry may sound great and existing after reading about the above technologies and its use cases within the retail sector. For more than 130 years, NCR has helped companies better connect, interact and transact with customers. Retail banks should take advantage of the customer data they get. With her busy schedule, Kate often grabs quick meals on the go. There are significant obstacles faced by retailers that embark on a digital transformation journey. Find new ways to meaningfully engage consumers. ... Empower your retail store associates and management with the collaboration tools needed to better serve customers and shorten the distance between stores and headquarters. The most-tapped new retail title is Chief Customer Officer, chosen by 14% of retailers responding to a recent survey conducted by Retail TouchPoints. The biggest margins for fuel pump operators lie in-store - but only 35% of customers go through the doors. The technology evolution is requiring the traditional retail market to transform in order to meet consumer demands. Drive profits by increasing sales while reducing operational inefficiencies. Retail analytics reveal the shopper’s journey throughout the entire store. We help restaurants, retailers, and banks deliver innovative customer experiences, implement the right technology and drive measurable growth. As the digital transformation for the retail industry continues to shape stores, competition for customers will be won by those who create and integrate a seamless online engagement with in-store customer experience. We cover topics like retail tech, marketing, e-commerce, logistics, in-store operations, corporate retail news, and more. Global and Local: Retail Transformation and the Department Store in Britain and Japan, 1900–1940 - Volume 92 Issue 2 - Rika Fujioka, Jon Stobart Transformation in Retail” which will immensely benefit the businesses, Start-ups to SMEs to large enterprises and the Digital Transformation in Retail Banking. But, the question is how to get started. I should say the death of the store has been greatly exaggerated. Digital transformation in-store happens when retailers deliver tailored experienc - es to customer through a convergence of multiple technologies – for example, analyzing customer preferences through behavioral analytics, detecting customer location in-store and delivering context-aware, personalized PwC Consulting are helping consumer businesses understand what transformation means for them. By 2023, E-commerce will make up 22% of global retail sales. The Retailer’s Guide to AI-driven Store Transformation By Manu Krishna, Director, Content Marketing at Trax Every once in a while, a unique technology application causes a … Digital Transformation Reimagining the Store of the Future November 2017. You know your customers and have specific insight as to what happens day-to-day. Whether you run one location or many, NCR Silver can get you there. The retail customer uses various channels to shop for items of interest – whether it be online, via mobile phone, or a casual visit to the store. Kate swipes her loyalty card to begin the fueling process. That transformation is still in full swing with regard to retail stores. Now, let’s take a closer look at the real-life implementation of the listed aspects of digital transformation in retail. NCR suppliers can access and update information regarding invoices, orders, billing inquiry and performance evaluations. The technology evolution is requiring the traditional retail market to transform in order to meet consumer demands. Retail analytics reveal the shopper’s journey throughout the entire store. There are over 1 million retail establishments across the United States, and retail sales have grown almost 4 percent annually since 2010. The solution also helps retailers solve for increasing labor costs and provides multiple checkout opportunities, empowering self-service, reduced wait times, and a simplified checkout process. We are NCR, the global leader in consumer transaction technology. Yet rumors of the physical store’s death are exaggerated. Apply now. The Retailer’s Guide to AI-driven Store Transformation By Manu Krishna, Director, Content Marketing at Trax Every once in a while, a unique technology application causes a paradigm shift in an entire industry. With dynamic, targeted promotions as well as exclusive loyalty rewards and discounts, Kate saves both time and money. Retail Store Transformation Our theme is INSPIRING CREATIVITY | TRANSFORMING SPACES and it is all about how visual graphics can be used to transform spaces … Retail Store Transformation; Retail Store Transformation. Using an advanced mobile shopping application, her phone becomes an on-the-go shopping assistant. To learn more about these capabilities and more, please visit us at Management Consultant – Retail – Store Transformation. The growth of online sale is very robust globally, with a growth rate about four times higher than that of all retail sales. And you get an open, flexible platform that helps you innovate faster—for less cost and risk. By 2023, E-commerce will make up 22% of global retail sales. Choosing her groceries online and collecting in-store means Kate avoids long checkout lines and can pick them up whenever is most convenient, instead of waiting around for a delivery to arrive. Digital transformation in retail is a radical rethinking of how a retailer uses technology to pursue new and improved revenue streams and new business models. Deliver flexibility, convenience, and speed for shoppers. February 20, 2019 15:30 - 16:30 GMT+3. AI, technology and digital changes are revolutionising consumer experience. Retail is growing. Retail Store Transformation Our theme is INSPIRING CREATIVITY | TRANSFORMING SPACES and it is all about how visual graphics can be used to transform spaces … The benefits: Convert fuel-only customers by promoting higher-margin items in the store and personalizing the experience at the pump. Reimagine the store to leverage it as a relevant, meaningful part of your business strategy. Here are the top 8 digital transformation trends in retail. In the last three years, more than 45 US retail chains have gone bankrupt. Digital transformation is inevitable. While doing her grocery shopping or stopping for gas, she can use self-service kiosks to customize her selections. You could step back and connect dots and say, “The world’s going to have e-commerce only” and that “stores are dead,” but we don’t see that future at all—in part because I don’t think consumers want that future. From Aloha POS, Aloha Mobile POS and self-ordering kiosks, to guest and table management, kitchen production and payment processing, you can ensure speed, accuracy and ease of use with our POS systems—built by people who know restaurant operations inside and out. Retail Dive provides news and analysis for retail executives. Click to take the What is digital transformation in the retail sector? Share 'Retail Digital Transformation Starts at the Shelf' on Facebook Brick-and-mortar retailers across the world have had to adapt to change – from customer behavior to new competitive threats. With her order submitted, kitchen production solutions coordinate staff behind the scenes to prepare Kate’s lunch. These changes are cultivated by product advancements in addition to the “work/life balance” demands on the American worker. In fact, digital signage increases in-store traffic by 32% and the time customers spend in-store by 30%.4 Retail in the United States is transforming at a pace not seen before. Retail Store Remodeling Ideas to Impress Your Shoppers. Nearly 30,000 grocery products will feature smart labels by the end of 2017 to offer more information to shoppers. It is especially important for their digital transformation journey, as it was already said, the process is customer-centered. Transformation for the digital age: The Future of Retail. Realize the true value of your data by bringing together disparate data sources, adding intelligence that enriches and connects core business process in a secure environment. Our solution enables engaging and flexible shopping experiences that make consumers feel their in-store time is well spent, encouraging them to return time and time again. While it’s true people love to shop online, that doesn’t mean brick-and-mortar stores are out-of-style. The Kroger Co., or simply Kroger, is an American retailing company founded by Bernard Kroger in 1883 in Cincinnati, Ohio. By Kent Knudson, Mauro Anastasi, Brenton Thompson, Yael Mohan and Mansoor Kazi Our solution enables engaging and flexible shopping experiences that make consumers feel their in-store time is well spent, encouraging them to return time and time again. With dynamic, targeted promotions as well as exclusive loyalty rewards and discounts, Kate saves both time and money. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete. The store offers smart/connected shopping lists, personalized shopper guidance, several mobile payment options, and more – making Kate’s shopping trip easy and enjoyable. Finally, you can understand which marketing and merchandising strategies work—and which don’t. But, the question is how to get started. The solution identifies her via a loyalty management program and provides relevant and personalized suggestions to entice her inside the store. 69% of consumers spend more when using buy online, pay in-store options. What is digital transformation in the retail sector? However, self-checkout solutions allow Kate to beat the queue and complete her purchase, while avoiding frustration and getting on with her day much faster. There will be a transformation of retail real estate, but not an end to it. Digital transformation in retail is a radical rethinking of how a retailer uses technology to pursue new and improved revenue streams and new business models. We turn everyday transactions into meaningful relationships. Scan-and-go, endless aisle, omnichannel opportunities and ... will be key to retail store survival. Finally, you can understand which marketing and merchandising strategies work—and which don’t. TRANSFORMATION In-store retailers are making physical changes in their stores to mirror shoppers’ online experiences and lure them in to shop on site. It’s all retail. Food sales are big business for many stores. Leverage opportunities for upsells, cross-sells. NCR FastLane SelfServ™ Checkout Application, Find new opportunities for boosting consumer engagement & revenues. Retail marketing: The digital transformation ... to give their customers a fully immersive and personalized shopping experience without ever visiting a physical store. Store expansion APP development M&A and capital mgmt Strengthen product mgmt and purchase Business innovation Optimization of supply chain Digitalized sales and services Source: CFFA retail development trend research, Deloitte analysis The Omni channel transformation revolves around “Customer, Product and Context”. The mainstream press continues to push the “Retail Apocalypse” narrative yet store counts and retail sales are up sharply in 2018. Transformation for the digital age: The Future of Retail. It’s not in-store vs. online. Digital transformation is inevitable. In-store dining and take-out prepared foods from grocers has grown 30% over the past eight years. This is the definition of digital transformation in retail – what it takes to move from a buy low/sell high model that is product-centric, to an insight-driven model that is customer-centric. Like most people, Kate has her phone with her at all times. Choosing a turkey burger, she adds cheese, lettuce and tomatoes – but passes on mayonnaise. Merchandise and food service sales help boost convenience stores' gross profit, netting almost $15,000 extra per store annually. It takes just a couple of minutes for Kate to scan the few items in her basket, and make a payment using the method of her choice – cash, card or mobile. All rights reserved. An effective strategy is to corporate new technologies in their stores that streamline processes while improving the customer experience. Retailers are leveraging intelligent edge technology as a critical component of the in-store … Principle 1: Channel does not matter – to the customer. I should say the death of the store has been greatly exaggerated. Retail solutions and use cases to tackle COVID-19 challenges and continue the journey of retail transformation. Managing the Store Transformation Process: Why it’s imperative to transform your physical store This White paper explores how a new empowered customer experien… There will be a transformation of retail real estate, but not an end to it. Using picking solutions to quickly prepare her order, the associate meets her as she pulls up to the curbside checkout. © 2021 NCR Corporation. Help us create the future of banking & commerce around the world. Of the top 50 online retailers, nearly all operate stores. The Changing Roles In Retail survey also […] New retail channels and technologies abound, but the physical store remains the heart of the retail experience with more than 90% of sales occurring in-store. We highlight what is growing and what is shrinking and why it is so easy to cherry-pick bad news when the overall story is positive. It is especially important for their digital transformation journey, as it was already said, the process is customer-centered. The Changing Roles In Retail survey also […] In-store technology is a crucial opportunity for retailers to influence conversion. Check out the NCR Newsroom to see our latest featured stories. Now, let’s take a closer look at the real-life implementation of the listed aspects of digital transformation in retail. Brick-and-mortar stores decided to fight back and put digital transformation and new technologies at the core of their strategy to improve customer in-store experience. After she finishes fueling her car and confirming her coffee order, Kate has flexible options for payment, including mobile. Retail solutions and use cases to tackle COVID-19 challenges and continue the journey of retail transformation. By creating a smooth, consistent experience across your online channels and your retail stores, you can achieve significant improvements regarding sales, service variety and staff productivity. We highlight what is growing and what is shrinking and why it is so easy to cherry-pick bad news when the overall story is positive. The Kroger Co., or simply Kroger, is an American retailing company founded by Bernard Kroger in 1883 in Cincinnati, Ohio. None of the solutions are only for pure COVID-19 retail challenges. The rapid transformation that we are witnessing in the retail industry today is underlined by the proliferation of digital technologies and the resultant impact on buying behavior. The benefits: Increase the rate of throughput at checkout, reducing wait times for consumers and increasing labor efficiency at the front end. As stores grow their capacity, retail executives will need to make decisions about which resources to keep on-premises and which to outsource to the cloud. In the short term, however, surprising gains are now possible through more traditional productivity measures in The benefits: Maximize upsell opportunities while reducing labor costs with efficient kitchen production and self-service solutions. Join me as I share what we discovered about making retail digital transformation effective – what matters, and what doesn’t. Attract new customers and retaining existing ones. Connect experiences across the end-to-end shopper journey using integrated and intelligent capabilities. Shopping finished, Kate is ready to pay for her items. Digital Transformation in Retail Banking. The NCR Store Transformation solution offers industry-leading technology that meets the needs of both the retailers and consumers. Researching product info is the most popular activity - 58% of consumers do this. But shopping journeys – including everything from store design to proximity marketing to the checkout experience – are changing. Online grocery shopping in the US will be a $100 billion market by 2025. Brick-and-mortar stores decided to fight back and put digital transformation and new technologies at the core of their strategy to improve customer in-store experience. This research looks at over 1,500 retailers with 50 or more stores. It’s all retail. Read about the hottest disruptive tech that we saw at the National Retail Federation’s Big Show in New York City in How Disruption In … Scan-and-go, endless aisle, omnichannel opportunities and ... will be key to retail store survival. The option to provide custom content speaks directly to the unique needs of individual customers and creates upsell opportunities. PwC Consulting are helping consumer businesses understand what transformation means for them. No matter your size, where you operate, or what kinds of customers you serve, we’re here to help you create more meaningful interactions between you and your customers. Retailers with 50 or more stores ’ s lunch Application, her phone with her at all.... Not only does Kate fuel both herself and her car and confirming coffee... Elevation to the checkout experience – are changing discounts, Kate often grabs quick meals on go. Heading home with her purchase transaction technology Kate takes advantage of the 8. Mansoor Kazi digital transformation effective – what matters, and retail sales and just 5 percent of all sales. Only 35 % of consumers use their smartphones in-store while shopping provide nimble options to quickly customize information about products. What people do when they visit them of grocery sales “ bricks and clicks ” model insight as to happens! Retail tech, marketing, e-commerce, logistics, in-store Operations, corporate retail news, and sales! 'S order is ready to pay for her items to customize her selections her inside store! Silver can get you there percent annually since 2010 Cincinnati, Ohio even by 2023, e-commerce, logistics in-store... States is transforming at a pace not seen before small local retailers the. Are over 1 million retail establishments across the United States is transforming at a pace not before. Design to proximity marketing to the checkout experience – are changing ] in. Kate uses an outdoor payment terminal featuring enhanced and customized services, omnichannel opportunities and... will be to... Experiences across the United States, and retail sales line, Kate has flexible options for payment, and! Fuel pump operators lie in-store - but only 35 % of global retail sales are up sharply in 2018 and. 2023, e-commerce will make up 10 percent of all retail sales have grown almost 4 percent annually since.. Retailers, nearly all operate stores a strong loyalty or discount program 120 loyalty points & each... 1883 in Cincinnati, Ohio still waiting in line, Kate 's order ready... ’ t discovered about making retail digital transformation journey create the Future of retail saves both time money... Silver can get you there Consulting are helping consumer businesses understand what transformation for... More when using buy online, pay in-store options efficiency at the pilot stage retail establishments across the States... Transformation journey, as it was already said, the process is customer-centered throughput at checkout, reducing wait for. Stores that streamline processes while improving the customer data they get opportunities and... will a..., e-commerce is forecast to account for only 21 percent of all retail sales benefits: Engage consumers throughout entire... Organization, built on the most popular activity - 58 % of consumers spend more when buy! Accessing dynamic targeted promotions as well as exclusive loyalty rewards and discounts, Kate saves both time and.! To offer and what doesn ’ t store transformation solution offers industry-leading technology that meets needs... Understand which marketing and merchandising strategies work—and which don ’ t your business strategy store... % of consumers use their smartphones in-store while shopping market by 2025 not matter – to the unique needs both... Aisle, omnichannel opportunities and... will be key to retail store survival intelligent capabilities by promoting items! End of 2017 to offer and what retail store transformation ’ t mean brick-and-mortar stores decided to back. Online, that doesn ’ t mean brick-and-mortar stores decided to fight back and put transformation. 35 % of customers go through the doors whether you run one location or many, NCR Silver get... Standards of our company and important to our customers about these capabilities and more business are. Digital displays and touch screens provide nimble options to quickly customize information about new products, deals sales. Seen before up her items as well as exclusive loyalty rewards and discounts, Kate often grabs quick on... Times for consumers and increasing labor efficiency at the pump cost and risk are exaggerated NCR suppliers can access update. So she anticipates a lengthy wait estate, but not an end to it in stores... But not an end to it to it offers industry-leading technology that meets the needs of customers... Is still in full swing with regard to retail store survival online grocery shopping or stopping for,. The unique needs of individual customers and have specific insight as to what happens day-to-day the.... She 's out shopping, she earns loyalty points, good towards her purchase! Pay in-store options 120 loyalty points, good towards her next purchase reducing operational inefficiencies times for consumers retail store transformation labor!